Cedreo Training & Support


How to learn and master Cedreo easily
to get the most out of your conceptual designs.


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Free one-on-one training session
for Pro and Enterprise plans
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Customer success team on hand
via email, phone, or chat
for Pro and Enterprise plans
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Extensive knowledge base with
videos & tutorials for all users

Why You Can Rely On Cedreo Support

Cedreo is easy to use. Once you’ve watched the getting started video, you’ll be up to speed to create your first project and generate a professional 3D rendering. But if you want to go that extra mile, our support team will be there to give you the help you need to draw your conceptual designs faster than ever and make your project a success.

Real People Here to Help You Succeed

Your Dedicated Cedreo Success Manager

Once you subscribe to one of the paid plans, you get a dedicated Success Manager who will help you get your projects off the ground. And for every one of your projects, the Customer Success team is there to help - they are specialists in finding simple answers to complex problems! We are always happy to talk to you and take on new challenges, so don’t hesitate to reach out to us.

In a few minutes, you will be amazed at the intuitivety of the drawing features.

House with pool 3D rendering made with Cedreo

Read What our Happy Customers Say About Cedreo

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"When looking for an EASY program to help me take my business to the next level I came across Cedreo. Their customer service, quick response, and attention to detail has put them at the TOP of my list."

Janell Register, Home Designer - Harlow Builders

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"Cedreo has been amazing customer service wise. Whether or not is was a support issue, adding additional artwork, or just general account questions they are always responsive and timely. They really make sure you are apart of the team and that your feedback is heard. Their instructional videos are very helpful when it comes to learning the programming as well."

Maria T., Senior Marketing Specialist / Real Estate

3 Ways to Contact the Customer Success Team

You can get in touch with your dedicated Success Manager by phone, chat or email - whichever is most convenient for you. Turnaround times are super-fast - we know you can’t afford to be kept waiting for an important answer.

We’re Here to Help, and Always Happy When You Reach Out to Us!

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Phone

Monday – Friday
9 a.m. – 5:30 p.m.
(Atlanta, Georgia time, GMT-4)

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Online chat

From your Cedreo Workspace
Monday – Friday
9 a.m. – 5:30 p.m. (Atlanta, Georgia time)
Log In for Support

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Email

From the dashboard in your Cedreo workspace, you can contact your dedicated Success Manager directly
Log in for support .

Cedreo knowledge base

Online Resources to Learn Independently

You Have Unlimited Access to Our Comprehensive Knowledge Base

Feel free to use the extensive resources available online and in your Cedreo workplace. Our comprehensive array of video and text tutorials will allow you to master Cedreo unbelievably quickly.

How to draw and customize walls in Cedreo?
How to import a floorplan to Cedreo ?
How to create a roof automatically on Cedreo?
Know the different options of the Furnishings step in Cedreo

Receive Regular Tips That Will Quickly Get You Up to Speed

Onboarding is smooth, seamless and fast - as soon as you activate your account, we will provide you with the step-by-step guide for creating your first drafts on Cedreo. The objective is to give you everything you need to get up and running, be productive, and have fun working with Cedreo... right from the start.
Zach Strudthoff photo cedreo customer success manager
Zach joined Cedreo in early 2020. He has been actively helping his customers starting with training sessions, right up to one-on-one support sessions for tricky projects. Like all of our Success Managers, Zach shares his screen so his clients can see how he solves their problem. It enables them to improve their drawing skills on Cedreo. He has one objective in mind: help you master Cedreo. What makes him happy? When he helps a client with a project and they call him back saying they sold the job! Outside work, Zach likes playing golf and taking long walks with his dog.

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