Cedreo Training & Support

How to easily learn and master Cedreo to get the most out of your conceptual designs.

Free one-on-one training session
during the trial

Customer success team on hand
via email, phone or chat

Extensive knowledge base
with videos & tutorials

Why you can rely on Cedreo support

Cedreo is easy to use. Once you’ve watched the getting started video, you’ll be up to speed to create your first project and generate a professional 3D rendering. And if you want to go that extra mile, our support team will be there to give you the help you need to get your conceptual designs faster than ever and make your project a success.

Real People Here to Help You Succeed

US home exterior at sunset 3D rendering made with Cedreo

Free One-on-One Training

We know the first steps can be stressful when seeing a new software interface. We offer you a free training session during your free trial to show you the basics that will allow you to draw your first project.

In a few minutes, you will be amazed at the intuitivity of the drawing features.

House with pool 3D rendering made with Cedreo

Your Dedicated Cedreo Success Manager

Once you subscribe to one of the paid plans, you get a dedicated Success Manager who will help you get your projects off the ground. And for every one of your projects, the Customer Success team is there to help - they are specialists in finding simple answers to complex problems! We are always happy to talk to you and take on new challenges, so don’t hesitate to reach out to us.

“When looking for an EASY program to help me take my business to the next level I came across Cedreo. Their customer service, quick response, and attention to detail has put them at the TOP of my list.”

Janell Register - Harlow Builders

3 Ways to Contact the Customer Success Team

You can get in touch with your dedicated Success Manager by phone, chat or email - whichever is most convenient for you. Turnaround times are super-fast - we know you can’t afford to be kept waiting for an important answer.

We’re here to help, and always happy when you reach out to us!

Phone
+1 857-243-2899
Monday – Friday
9 a.m. – 5:30 p.m. (EST)

Online chat
From your Cedreo Workspace
Monday – Friday
9 a.m. – 5:30 p.m. (EST)

Log In for Support

Email

Contact your dedicated Success Manager directly or the Cedreo team via the online contact form.

Online Resources to Learn Independently

You Have Unlimited Access to Our Comprehensive Knowledge Base

Feel free to use the extensive resources available online and in your Cedreo workplace. Our comprehensive array of video and text tutorials will allow you to master Cedreo unbelievably quickly.

And always remember that your dedicated Cedreo Success Manager is ready to help if you can’t find what you’re looking for.

Watch the Most Popular Videos

First steps with Cedreo

wonderful rendering in 9 steps video with Cedreo

How to achieve a wonderful rendering in 9 steps with Cedreo?

How to import a floorplan to Cedreo ?

design and customize walls in Cedreo video

How to design and customize walls?

Receive Regular Tips That Will Quickly Get You Up to Speed

Onboarding is smooth, seamless and fast - as soon as you activate your account, we will provide you with the step-by-step guide for creating your first drafts on Cedreo. The objective is to give you everything you need to get up and running, be productive, and have fun working with Cedreo… right from hour one.

Featured Customer Success Manager

PN joined Cedreo a year ago. He has been actively helping his customers starting with training sessions during their free trial, right up to one-on-one support sessions for tricky projects. Like all our Success Managers, PN shares his screen so his clients can see how he solves their problem. It enables them to improve their drawing skills on Cedreo. He has one objective in mind: help you master Cedreo.
What makes him happy? When he helps a client with a project and they call him back saying they sold the job!
Outside work, PN likes cooking, organizing house music shows and watching soccer.

Read What Our Happy Clients Say About Cedreo’s Customer Success Team

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